16.
5. After reviewing the logs, close the Notepad window and click Exit to close the
logging tool.
Managing and Monitoring OCS 2007 ??? Chapter 12 381
Figure 12.15 The View Log Files Window
Figure 12.16 Sample Log Data in the Notepad Window
382 Chapter 12 ??? Managing and Monitoring OCS 2007
Route Helper
The Enterprise Voice Route Helper is a tool included in the OCS 2007 Resource Kit. The
Route Helper allows you to perform tests that ensure that your phone number normalization
and voice policies are confi gured properly. The Route Helper allows you to enter a phone
number as an end-user would, and then tests the ability to route the call to the specifi ed number.
The Route Helper then returns information related to the route the call took through various
servers and gateways and whether the call was routable at all. If the call is not routable, the utility
will return the same error code that the client would see. The Route Helper tool can be helpful
when trying to troubleshoot VoIP call issues. Let??™s look at the Enterprise Voice Route Helper tool:
1. To open the Router Helper go to Start | Microsoft Offi ce Communications
Server 2007 | Resource Kit | Enterprise Voice Route Helper.
2. The Route Helper main window will open, as seen in Figure 12.17.
Figure 12.17 The Enterprise Voice Route Helper Main Window
Managing and Monitoring OCS 2007 ??? Chapter 12 383
3. You will see three tabs in the main window. The Confi guration tab will display
any location profi les, policies, normalization rules, and assigned phone usage groups
that you have confi gured.
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