These tools also allow you to troubleshoot and diagnose
problems when they arise, and they allow you to review archived Web conferences, instant
message (IM) sessions, and Microsoft Offi ce Communicator (MOC)-based phone usage. Most
of the utilities introduced in this chapter are available for free via download or are included on
the OCS installation media.
Using Call Detail Records
Call detail records (CDRs) are part of the archiving features in OCS 2007. CDRs are logs
of usage statistics from conference, IM, and phone sessions that take place across OCS servers
in your enterprise. CDRs are archived to a SQL database which allows you to easily create
reports on OCS usage. It is important to understand that CDRs are not data from the actual
conferencing, IM, or phone sessions, but simply usage statistics related to those sessions. You can
create reports on CDR data using a variety of tools, including Microsoft SQL Server Reporting
Services. Reports from the CDR database may prove to be useful when you need trending
statistics for capacity planning. CDR capabilities are installed when you set up an OCS
archiving server in Chapter 7.
Before we can look at CDRs, we need to confi gure OCS to begin logging CDR data.
We do this through the OCS Server Microsoft Management Console (MMC):
1. Open the OCS Server MMC by going to Start Menu | Administrative Tools |
Offi ce Communications Server 2007.
2. Within the MMC, we need to locate the forest root node in the tree in the left pane
of the console.
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