Using Live Meeting, you can instantly invite all members on the
phone and demonstrate to them visually what you couldn??™t describe in words. A great example
260 Chapter 8 ??? Confi guring Conferencing Servers
of this would be in tech support situations. Let??™s say Mary is receiving an error message while
trying to save a document within her word processing application. Mary calls the help desk
and requests assistance; however, she??™s not sure how to describe the exact error she receives. The
help desk technician can instantly initiate a Live Meeting session and ask Mary to share her
screen. The technician can then see the error message for himself and more quickly resolve her
problem.
Overview of Live Meeting Features
Live Meeting offers a wide variety of features to enable people to better collaborate in real
time. In this section, I will provide a partial list of these features and explain how to use them.
Types of Participants
It is important to understand the different types of users within a meeting. The active
presenter is the person currently in control of the Live Meeting. This person can perform all
tasks within the meeting, including uploading content and conducting polls. Meeting
attendees can also be inactive presenters. These attendees are presenters who currently do not
control the presentation content but can perform tasks such as answer questions. The third
attendee type is that of participant. These meeting attendees can only perform tasks such as
viewing the content, participating in polls, and asking questions.
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