Figure 7.2 shows the available options.
Figure 7.2 Confi guring CDR
224 Chapter 7 ??? Confi guring Archiving
You can use the CDR information you collect to analyze OCS usage; in addition, companies
can use this information to recharge costs to individuals or departments. Some possible uses are
as follows:
?– Recharge costs based on conference minutes used
?– Recharge costs for phone calls when using Enterprise Voice
?– View the most active users
?– View users who have not used OCS to allow for training to be arranged
?– Report on users who used Remote Assistance or Application Sharing
There are many other possible uses for the information, depending on what your organization
requires. If you are planning to report against the CDR information, you will need
to write your own queries to extract the information from the database.
SOME INDEPENDENT ADVICE
The OCS resource kit provides a number of useful tools; many of these tools
were written by the OCS development team but were not mature enough
to make it into the actual product. Two tools are useful for archiving: the
ArchivingCDR Reporter and LCSError.
The ArchivingCDR Reporter provides a number of predefi ned SQL queries
which allow you to easily view the CDR information collected; these queries
are stored in an XML fi le, so you can easily view them and either modify them
or use them in other applications. You can add additional queries to the XML
fi le and view them through the ArchivingCDR Reporter.
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