OCS can archive only IMs and meetings. If you need to store the contents of audio/video
calls, Live Meetings, and Enterprise Voice calls, you will need to fi nd alternative ways to do this.
Another aspect of the Archiving and CDR Server is the ability to generate CDRs; CDR in
OCS is a generic term used to capture and store usage information for IMs and meetings, audio/
video calls, Live Meetings, and Enterprise Voice calls. This information allows you to perform
extensive data mining using SQL Reporting Services or any other SQL reporting tools.
The Archiving and CDR Server is one of the few resources that you can share across
multiple pools. This means the same archiving infrastructure and database can be used by multiple
pools to provide a single database for data mining and reporting. Sharing the infrastructure
among multiple pools allows for better utilization of the Archiving and CDR Server for
companies that have multiple pools for business reasons. For example, one pool may require
the archiving of only 30 staff members; therefore, it is not worth setting up dedicated
Archiving and CDR Servers for such a small number when other servers can be used.
222 Chapter 7 ??? Confi guring Archiving
Archiving Conversations and Instant Messages
Archiving in OCS allows you to archive IMs, which basically are conversations between two
parties. Conversations among three or more parties are called meetings. Archiving is confi gured
differently for IMs and meetings because conversations among three or more parties are
handled by the IM Conferencing Service, whereas conversations between two parties are
handled by the Front-End Service.
Pages:
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256