CDRs capture data about your users??™ activities, such as participating in IM conversations
and starting and joining conferences. CDRs make it easy to collect both IM and meeting
data and to then generate reports on their use. This data can then be used to determine
network bandwidth load, employee usage patterns, and return on investment.
Now it comes down to choosing what data to capture. You, as the network administrator,
can choose and specify which IM and conferencing usage data you want. IM data includes call
details, fi le transfers, audio and video calls, and remote assistance calls. Meeting data includes the
number of meetings, number of participants joining a meeting, number of data and A/V
instances joining a meeting, and details about peer-to-peer IM sessions and group IM sessions.
CDRs also allow you to monitor the amount of IM and conferencing activity you want
for the purpose of developing data and metrics about how productive your employees are
and how they are using the network. Then you, as I said earlier, can use this data to justify
your technology investments. You can also use it to determine the return on investment to
show your bosses how good you are.
SOME INDEPENDENT ADVICE
An important thing to keep in mind when planning your installation is that if
there is an outage, disruption, or other degradation of the power, network,
or telephone services at your location, the voice, IM, presence, and other features
of OCS 2007 and any device connected to OCS 2007 may not work properly.
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