Presence in Other Applications
Presence in a single application (such as MOC) is fantastic, but you won??™t be spending most of
your time in front of the presence application. For everyone else, you will spend your time in
various applications, such as Microsoft Outlook, or perhaps a CRM application or SharePoint
portal site. Because we often have multiple applications running, it??™s important to be able to
extend presence into these ???presence-aware??? applications. In some cases, we can even add presence
into applications that are otherwise not presence-aware. The benefi ts to this can be pretty
astounding. I mentioned Microsoft Outlook earlier??”if you were to survey 100 service-oriented
employees, you would probably fi nd that the majority of them would agree they spend most of
their time in front of e-mail. For many of us, it??™s also the fi rst thing we check when we wake
up in the morning and the last thing we check when we go to bed. With presence integration,
we can gather a lot more information about the sender and recipients of the message (Figure 1.7).
How benefi cial would it be, at 11:00 p.m., to fi nd out that Bob, who just sent you a critical
e-mail, is online and available to chat? We will explore this a little later in this book.
Figure 1.7 Presence Representation in Outlook 2007
14 Chapter 1 ??? Unifi ed Communications
We??™re almost through with our unifi ed communication primer. The last stop before we dive
into OCS 2007 is to take a 50,000-foot view of Microsoft??™s history of unifi ed communications,
starting with Exchange 2000.
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