. . . . . . . . . . . . . . . . . . . . . . . . 444
Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 448
Solutions Fast Track . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 448
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 450
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 451
1
Chapter 1
Solutions in this chapter:
?– History of Communication
?– IP Communication: How It Works
and Why It??™s Revolutionizing Communication
?– Understanding Presence
?– Microsoft and Unifi ed Communications
?› Summary
?› Solutions Fast Track
?› Frequently Asked Questions
Unifi ed
Communications
2 Chapter 1 ??? Unifi ed Communications
Introduction
Unifi ed communications are like relationships. We all want ???em, we all have ???em ??¦ what do
we do with ???em? (with respect to Jimmy Buffet for that one). In all seriousness, you should
ask yourself some important questions regarding unifi ed communications:
?– What is my (or my company??™s) view of unifi ed communications?
?– What kind of real ROI can I fi nd from unifying my independent systems?
?– Realistically, how can I integrate my systems while not destroying my budget?
?– Which components or products make the most sense for my business?
In this chapter, we will explore these very questions, and help you come up with the
answers.
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